Shipping Policy

Last updated: 10 October 2026

This policy applies to purchases from GenZero, a trading name of Joingenzero LTD (company number 17225198), registered in England and Wales. Email: hello@joingenzero.co.uk. 

Where we deliver

We currently deliver to addresses within the United Kingdom only. Some products or destinations may be unavailable where carrier, safety or legal restrictions apply.

Processing and dispatch

We normally aim to dispatch orders within 1–2 working days after payment is authorised. Working days exclude weekends and UK bank holidays. Dispatch times are estimates and may be longer during launches, promotions, stock checks or events outside our reasonable control.

Delivery estimates and charges

Available services, estimated delivery times and charges are shown at checkout before you place the order. Delivery estimates begin after dispatch and are not guaranteed unless expressly stated.

Tracking and delivery

Where tracking is available, we will send it to the contact details supplied at checkout. Please provide a complete and accurate address and monitor any carrier instructions. Risk passes to you when the goods are delivered to you or a person you nominate.

Delays, loss and damage

If an order has not arrived within the estimated period, contact hello@joingenzero.co.uk with your order number. We will investigate with the carrier and provide the remedy required by law. Please also contact us promptly about goods that arrive damaged or incomplete.

Incorrect addresses and failed delivery

Contact us immediately if an address is wrong. We cannot guarantee changes after dispatch. If an order is returned because an address was incomplete or delivery was refused or not collected, we may ask you to pay the reasonable cost of redelivery, except where the failure was ours or the carrier’s.

Cancellation and returns

Your cancellation and return rights are explained in our Refund and Returns Policy and are not reduced by this Shipping Policy.